Privacy
Policy

Preamble

Protecting your personal data is essential to HelloCoco. This privacy policy describes how we collect, use, store, and protect your information when you access our content.

By using HelloCoco, you accept the practices described in this document. HelloCoco complies with applicable law, including the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés).

Who we are

HelloCoco is a brand of the CYWYC group, operated by CYWYC SARL, whose registered office is at 50 rue Taitbout, 75009 Paris, France.

For any questions about your personal data, contact us by email at contact@hellococo.io and include “HelloCoco” in the subject or message.

Data we collect

3.1 Data you provide

When you access our content on HelloCoco, we may collect the following data:

• Email address: to identify you and give you access to our content.
• Phone number: to complete your details and allow access to resources such as ebooks.

These data are collected only when you request access to our content.

3.2 Data collected automatically

When you browse HelloCoco, we may automatically collect:

• Technical data: IP address, browser type, operating system.
• Usage data: pages visited, session duration, web pages viewed.

Purposes of processing

We use your data to:

• Provide our services: allow you to view our ebooks and resources.
• Communicate with you: send important information about your access to content, commercial messages related to topics covered in our content, information about our products and services (where you have consented), and news or updates about HelloCoco.
• Comply with legal obligations: retain data as required for regulatory compliance.

Legal basis for processing

Processing of your data is based on the following legal grounds:

• Performance of a contract: necessary to provide the services you request.
• Consent: where you have given explicit consent, in particular for marketing communications.
• Legitimate interest: improving our services and user experience.
• Legal obligations: compliance with applicable laws.

Sharing of data

6.1 Who may we share your data with?

We may share your data with:

• Third-party providers: to connect you with professionals who can meet your needs.
• Technical partners: for hosting, analytics, or maintenance of our platform.
• Authorities: where required by law or an official request.

6.2 Safeguards

We require all third parties to comply with data protection laws and to process your information only in accordance with our instructions.

We do not sell or rent your personal data to third parties.

Data retention

Your personal data are retained:

• For as long as necessary to provide our services.
• In accordance with applicable legal retention requirements.
• For up to three years after you click the “start reading” button.

After that period, your data will be deleted or anonymised.

Your rights

8.1 Rights you have

Under the GDPR, you have the following rights:

• Access: obtain a copy of your personal data.
• Rectification: correct inaccurate information.
• Erasure: request deletion of your data.
• Restriction: limit certain processing.
• Objection: object to certain processing, including for prospecting.
• Portability: receive your data in a structured format.

8.2 How to exercise your rights

8.2.2 Marketing opt-out

You may object at any time to receiving commercial communications by contacting us at contact@hellococo.io with the subject or mention “Stop HelloCoco emails”.

Data security

We implement technical and organisational measures to protect your data against:

• unauthorised access;
• loss or alteration;
• any misuse.

Despite our efforts, no system is completely secure. In the event of a personal data breach, we will inform you in accordance with legal requirements.

Cookies and similar technologies

10.1 What is a cookie?

A cookie is a small text file stored on your device when you browse our site. It helps improve your experience and analyse interest in our content and topics.

10.2 Types of cookies we use

• Strictly necessary cookies: essential for the site to function.
• Performance cookies: to measure and improve use of the platform.
• Advertising cookies: to display personalised advertising.

10.3 Managing cookies

You can manage preferences via your browser settings or our cookie banner on your first visit.

No cookies will be placed without your explicit consent, except strictly necessary cookies required for the service. If you refuse certain cookies, some features may not work correctly.

Changes to this privacy policy

HelloCoco may update this policy to reflect legal, regulatory, or operational changes to the platform. We encourage you to review this page regularly.

This privacy policy is governed by French law. Any dispute relating to use of HelloCoco or processing of your personal data shall be subject to the exclusive jurisdiction of the courts of Paris, except where prohibited by law.

Contact

For any questions about this privacy policy or your personal data: